We are now re-connected to our water supply via 15 metres of above ground pipe that bypasses the underground leak we cannot find. I am very grateful to have the water back and that MrFF resolved this for us albeit temporarily.
If you are reading this Acea, our water provided, can I just point out that the residents in this area are all in their 70s, some in their 80s, some late 80s. How the hell are they supposed to traipse up the mountain to read their meter, lift a heavy metal manhole cover off the pit, and lean into the deep chamber as MrFF demonstrates below.
And how dare you impose a standing charge for this ramshackle arrangement whereby you tap into a local spring, stick on inaccessible meters and never check the quality of the water which is not treated in any way. You had the nerve to keep taking our money even when you disconnected us for 2 months saying we had no contract despite us being your customers for the last 20 years. You installed our metres half a kilometre from our house to make us responsible for the badly installed pipe work through a jungle of undergrowth and under roads down the mountainside.
Please don’t trouble yourselves responding to this complaint, you’ve never done so in the past, we have no expectations of customer service.
Your publicity about providing clean water from springs checked by satellite is nonsense, your seem ignorant of your failings. The quality of our water hasn’t been checked in 20 years. Despite stating that the meter must be read at least twice a year we’ve had estimated bills for the last 14, the meter readers can never find the snake pit or are too afraid to go there or don’t turn up at all on the dates we are advised to give them access which presumably means we should hack out a route to the pit.
If we die from dehydration or some water borne disease somebody please pass this post to the appropriate authority, preferably not an Italian one. Thank you.