Cross everything until Friday

We chased the neighbours again about the Italian lack of water situation, this time to be told we would not be helped because we had gone solo.  We assumed this meant because we wanted the tubes we paid for in our private road where we wanted them not where the neighbours thought they should be.  

We raised our third complaint against the water board, the first two having been ignored.  MrFF was told there had been no action because we had transferred the money for our meter to be relocated from a foreign bank account so Acea assumed it was to pay for water used, no I don’t get the logic either.  What rubbish. We quoted the appropriate references relevant to meter relocation on the payment, our usage account has not been credited with the payment and, most relevant of all, we paid the bill from our Italian account.  Acea are going to have to extend their list of fantasy excuses for failing their customer.

Eventually MrFF discovered that the other 3 houses in our road, our partners in this venture, had been connected.    More correspondence, we were told first that Acea would be phoning us to confirm we really did want the meter moved, as opposed I guess to requesting this to be done 6 times and the first 5 being a joke which they simply cancelled without notification.  We never believed they would phone us because we have a uk mobile number and Italians don’t do overseas. Then we heard Acea had phoned Mario who has never been authorised to act for us and having finally allocated the payment we made in February plan to go to our house on Friday to move the meter so the supply can be connected.

So MrFF in his trusting way has decided we will travel to Italy this week, hopefully arrive Thursday evening, with copious amounts of bottled water, and everything will be fine on Friday.  I have no faith at all, I would love to be proved wrong.  It will have taken since last June to do something that could have been completed in a week or so, should not have had to be paid for in advance without a programme of work apart from a broken promise that once we paid the work would start straight away.   For almost a year this issue has stressed and angered us in equal measure if we don’t get the water connected on Friday it might be the last straw, in fact if it wasn’t for the cats I’d probably stay in Yorkshire.