Saturday, 22 December 2018

Tis the season

for rubbish customer service.  Let me give you a few examples of December debacles.
I contacted a supplier because a parcel scheduled for local collection had not arrived, the day it was due or the following day.  The explanation was that my parcel had not been delivered because it was delayed.  No apology, no reason, nothing, I'd already worked out myself it was delayed thank you so much.
I received an email from another supplier saying my delivery was delayed because of a glitch with the courier.  I replied asking what they meant by a glitch, when I might expect the parcel and if it was delayed for some time could I have it redirected to the intended recipient.  I didn't receive any response to several emails so I googled glitch but was no wiser, I suspect it wasn't the couriers fault at all.
I have for the past four years been receiving mail from a building society for a tenant who lived in the penthouse at least five years ago.  I have dutifully sent back every letter marked to say the person no longer lives here, but still they come.  So I went to the local branch and explained the situation.  After much computer tapping, building societies have to do that, I was told because they didn't have any other address for the person and because they cannot have an account without an address, they kept using mine though they were aware I was sending the mail back.  I suggested they just made up an address because if any more post came to me I am putting it immediately into the bin.
Mr FF is also joining in the battle.  He had an issue with Microsoft, he phoned the help line with a problem and the person he spoke to ended up practically wrecking our computer.  Mr FF spent days rebuilding and reloading everything, he keeps asking Microsoft for their complaints procedure, they don't seem to have one, there is no phone number on their website and when by email you arrange a phone back, citing date and time, it never happens.  So he contacts them again, so far he has 5 different reference numbers, it goes on and the point blank refuse to apologise.  The last time they had not phoned at the arranged time because they were too busy, but obviously not busy sorting customer complaints.
On the bright side we are currently experiencing no problems with our energy suppliers, lets hope they don't read this and get ideas.
This notepad was a gift from Pam that I received last month, I told her the other day its almost full and I'm hoping to get it published.

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