I'm thinking of changing my blog name to My Rant in Flip Flops, I know I've gone on and on about our buildings works and also about our debacle with Extra Energy but the latter continues. I thought we had it all sorted when we got our monthly payment reduced to £70 and were told we'd receive the £600+ we were in credit back into our bank account within 10 days. Of course the money didn't return so after over 2 weeks I phoned customer service, as its laughingly called, again. They said the payment had been rejected, nice of them to keep quiet about that. It transpired that though I had given them a current meter reading it hadn't been passed on, the robot I spoke to said he would put the correct information through and I'd have my money back in 21 days. Having been promised 10 days, admittedly that didn't happen, I asked why it would take so long. Apparently they have a new system in place and it's not really up and running yet so there is a delay. I ranted on as usual, got extremely cross and gave up.
Next day we received a revised bill, obviously the meter readings had now been passed through. In 16 months we had used just under £1,200 of power, are now £750 in credit so they had decided to up our monthly payment to £129. I was beginning to think Extra Energy are carrying out some personal vendetta against me. The Customer Services bloke this time said that it was the system that made the payment adjustments and when I suggested that someone had set up the system to do that he laughed. I wish I could laugh about this crazy situation, I wish we could have our money back and find another provider.
Last night Mr FF read in the paper that Extra Energy has the worst ever number of customer service complaints against any company, they have responded by described the situation as challenging and apologised to their customers. I won't give up because I like a challenge too but my goodness it's exhausting, infuriating and all caused by their inefficiency and inabilities. I might just phone them and see if they've read the article.
Have a calm weekend, I shall mostly be dusting whilst ranting.