I thought I'd sorted Extra Energy by telling them that I was going to stop paying our direct debit and that they could disconnect a couple of pensioners for all I cared. That seemed to work and we had confirmation that our monthly payment would be halved to £60 per month, bearing in mind we were already in credit for several hundred pounds.
While we were in Italy we received a revised invoice for the last 18 months, this included two winters and the total power we'd used was about £1,000. On this basis they decided that despite still being in credit for £700 they would put our direct debit up to £95 per month, assuming that we would use more than twice as much gas and electricity in the coming year. Yes that would be right.
I phoned them yesterday, once again ready to threaten to stop paying. After passing me round a few times, at one stage being told that a lot of people there were new and didn't know what they were doing, I spoke to a really helpful and pleasant girl. She put in place a refund of our credit and based on previous use recalculated our monthly payment and put it down to £71 per month, still probably a bit high but a great improvement.
I was actually a bit shocked to receive good service, finally, we had a confirmation email about the reduced payment almost immediately and should have a refund within 10 days. As I said to the girl if all that happens it will be perfect, but why or why has it taken so long to get here.
Meantime the doors and windows are being installed, it's not going quite as smoothly as expected but the newly formed opening was perfect, the guys are really pleasant and efficient and don't at all mind that Mr FF is edgy and keeps checking what they are doing.
Do you want a little look to be going on with, of course you do
My lovely neighbour came round yesterday with these beautiful flowers, so kind and cheering in an upside down penthouse full of dust and debris with plastering and finishing still to do. I can't seem to stop smiling.