Saturday 31 August 2024

Happy workers = happy customers

A shop in Waitrose, a smart UK supermarket chain,  always makes me happy, contrary to a shop in Lidl which is a regular and depressing experience when we are in Italy.

Yesterday driving home from a delicious and chatty lunch at friends we called at Waitrose early evening for a few essentials to take to Italy.  At the till we were served by the nicest gentleman who chatted about our purchases, which he thoroughly approved of and their destination in Lazio.  We then chatted about Waitrose, he said he worked there part time to fill in his retirement and loved it for 4 reasons.  He works with a great bunch of people, he loves the customers who come in and chat, he works in pleasant comfortable surroundings and sells lovely shiny things.  It was uplifting to listen to his positivity, he was a great advertisement for Waitrose, and I will give them feedback to this effect.  I imagine they look after their staff well as they are part of the John Lewis Group but I doubt the man was earning much above minimum wage.  Compared to all the workers currently demanding big pay rises, and some like train drivers still striking when they get them, he was a breath of fresh air.  

We have our own local supermarket Booths in Ilkley which is equally pleasant, staffed with nice people, lots of local products and within walking distance so I use that regularly.    We have to drive to Waitrose so generally call in if we are passing otherwise i’d be there every few days chatting to our new friend.  

1 comment:

  1. Love what you have said. We never go to big supermarkets now. We shop at our local Co_op for general groceries, the staff always remember you and have a chat. Then we go to our market in Shrewsbury for fish, some meat and veg. Sorry cannot add a name in the comments. Have a good journey and time in Italy.

    Pauline from Shrewsbury.

    ReplyDelete